FAQ

Our office is located in the lobby of the Harrison Hot Springs Resort and Spa. Click here for directions.

Cancellations that occur 30 days or more prior to your guided tour or rental will result in a full refund.
Cancellations that occur within 30 days but before the 10 day cut-off will result in a credit valid for the same or following season. If cancellations occur within 10 days of your adventure, there will be NO credit or refund issued.

Please dress for the weather – if it’s sunny out, we recommend sunglasses, sunscreen, a hat or other sun protection. If it is cloudy or rainy, we recommend a light rain jacket or weather-appropriate clothing. A water bottle is a great idea, and feel free to bring along a granola bar or power bar if you think you might need a snack on your trip.

For Harrison River trips, please meet your guide at our office – located inside the lobby of the Harrison Hot Springs Resort and Spa. Click here for directions.

Children 12 and up are welcome on all other tours in a tandem with an adult. We do not recommend that children under the age of 16 attempt the tours in single kayaks.

Please note: all children under 16 must have a parent or guardian with them at all times, and a signed waiver form is required for all participants. Staff may request that a parent or guardian accompany a child in a tandem kayak at their discretion.

Yes! We do. Please dress appropriately for the weather – if it is raining out, we recommend bringing a rain jacket, or other weather appropriate gear. Only in cases where the weather presents a hazard to paddlers (such as lightning or high winds) will we cancel a tour. Please see our cancellation policy above for more information.

Most of our fleet is made up of Pungo 120 and 140 kayaks. There is a maximum capacity of 325 lbs / 147kg for the 120s, and 350 lbs / 159kg for the 140s. Cockpits are 22″ / 56cm wide in both models.

Definitely do not forget your camera! Otherwise, our boats are equipped with all safety equipment, life jackets, etc, as well as having plenty of bottled water. The boats are covered and heated, but please dress appropriately for the weather to ensure your comfort throughout the trip.

Once you have booked your trip, you can meet your guide at the dock directly in front of the Harrison Hot Springs Resort and Spa. Click here for directions.

Our boats are covered and heated for your comfort in all weather. The forward seating area is kept comfortable and cozy, while the back deck is open for photographic opportunities. During our Winter Eagle Watching Tours, cloudy, rainy or snowy weather provides better viewing opportunities! When skies are clear, more Eagles will be in flight up higher. With a lower cloud ceiling, most birds tend to stay lower down, within range of sight, or in the trees and on the beach where you can experience these amazing birds up close.